Paula Gardiner
07496 381 480
info@hotspaceyoga.co.uk

Paula Gardiner
07496 381 480
Yoga Studio
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Information

How do I pay for my classes?
Classes are paid for monthly in advance on the 1st of the month via a recurring card payment. A pro-rated payment is taken when you first join.
What are the different membership options available?
You choose the commitment level that suits you - 3, 6 or 12 months. The program is a rolling contract and renews on the same commitment level, which you can alter or cancel with 10 days notice prior to it ending. You must pay for the full length of the term. However, we understand sometimes circumstances change, so you do have the option to pay an early cancellation fee.
What happens if I can’t do classes on a weekly basis?
Don’t worry it is flexible as you get a monthly allowance of classes to use during the month as suits you. You also receive a top up of classes to cover where there are 5 weeks in a month. So, for example, if you opt for 4 classes a month you get a top up of 4 classes a year so you still get the equivalent of 1 class a week ( 52 classes a year). If you opt for the 3 and 6 month programmes you still get a yearly top up allowance, but if you cancel your membership the top up classes will cancel as well.
Can I cancel a contract early?
Yes, we understand that sometimes circumstances change. So if you wish to cancel early you can pay a one-off early cancellation fee of £35 for one class a week, or £50 for 2 or more classes a week. This cancellation fee will enable the contract to be terminated early, at the end of the month following your last membership payment. This terminates the contract and your obligation to pay any future payments.
Are there any other options and can I just pay for individual classes?
If you enjoyed the classes but you’re not quite ready and would like to try a few more classes, we do offer a Starter Pass or Class Pass. Please ask reception for details. You can pay for individual classes, but Membership options are much better value. From our experience it is those customers who make the commitment to come to regular classes that progress towards their goals and get the most benefits from the classes. This is why we encourage you to join one of our Membership options. Remember that you are making a commitment to yourself as well as to the studio. You also receive many different benefits of Membership, including £10 off workshops and courses and priority booking up to 3 months in advance.
Can I do any class I want within the week or month?
Yes, and you can swap classes to suit (subject to availability). You will be able to do this via our online booking system (Go Team Up). There is an 8 hour cancellation notice policy for classes so if you cancel within that time, you will receive a credit to book into an alternative class for that month.
What if I am away or I can’t make a class?
Don’t worry, classes are flexible if you are going on holiday or can’t make a class that week. You can request extra classes to make up for the ones you missed up to 4 times a year and you also get 4 emergency days a year. So if something happens and you can’t cancel within the 8 hours, you just need to let us know within 24 hours and we will give you a credit to book an alternative class.
I have joined, what happens next?
Once we have set up your membership, we will send you a welcome email with details regarding our online booking system Team Up and how to book your classes. You will also receive a link from the booking system to set up your username and password if you haven’t already done so, then you can access the system and book your classes. You will also be prompted to read and sign any outstanding waivers including our client agreement Terms and Conditions and Cancellation Policy. This Cancellation Policy also forms part of the agreement you made on the offer form.


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